The fastest way to reach us is email. We read everything and usually reply within a couple of days.
Point the camera at the package. The expiry date is read with on-device text recognition (OCR), and the barcode — if there is one — fills in the product name and category. Everything the scanner reads is shown to you first; you can edit any field before saving. Recognition runs on your phone.
With the one-time Family Pack purchase you can share your kitchen with your household. Members see and edit the same items, and every change syncs through your own iCloud, never through a server of ours. You can stop sharing at any time from Settings.
Make sure you are signed in with the same Apple Account, then go to Settings → Restore Purchases inside the app. The purchase is tied to your Apple Account, so it carries over to new devices for free.
Your kitchen data lives on your device and in your own iCloud. Delete individual items inside the app, or delete the app to remove everything. None of it is stored on our servers, and there is no account to close. Our privacy policy lists the little we do keep, such as your emails to us and Apple's record of a Family Pack purchase.